Refund Policies

Refund Policies


PAYMENT & FAILURE


  • COD Payment is not available at present

Payment Failure:


If you have made a successful payment and have not received an order confirmation, please follow the below steps:


  • If you successfully made the payment and not been diverted back to a website, please email the screenshot along with payment details to care@skylights.co.in.
  • If the payment had been deducted from your bank account/credit card but reflected as failed on our payment gateway, please email us the screenshot of the statement with your transaction date/time and details.
  • Confirmation received from Payment Gateway would be final.

RETURN & REFUND


No Return Disclaimer: During the summers couverture and compound chocolate will melt and leak in transit. By purchasing these products you agree that return will not be accepted for these products.


General Condition


In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:


  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • Should be informed within 6hrs post-delivery to Ootymart team

Categories marked as “non-returnable” cannot be returned, view the list above.


All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.


Replacement is available based on the seller’s decision, if the seller won’t have the stock or replacement is not possible, then customers would be refunded.


If you have not received any item from a particular seller, inform us within 6hrs after delivery or max within 48hrs of receiving the order to register your claim with us, after 48hrs of delivery no claim can be registered.


Return Acceptance Condition


  • Wrong Order
  • Wrong Product
  • Product doesn’t match the information shown on the website
  • Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame.

Return Process


On receiving the request the seller would review, speak to the customer (if required), and accept or reject based on the case of the request.


On Return Approval – The return process would start, and a pickup request would be generated.


On receiving the product at the seller’s warehouse, the seller would again verify the product and approve/reject.


Return Rejection


  • If the product's original packaging has been opened
  • If the product has been opened
  • If the product is used
  • If the product is damaged due to poor handling by the customer
  • If the product has been replaced with some other product while returning
  • If the product is returning due to a size issue (customer didn't refer to size & dimension before ordering)

Refund


After the return is accepted, the refund is processed within 5 to 10 working days.


Refunds above Rs 15,000 can take up to 10 to 15 days to process.


The refund would be made directly to the customer’s Bank Account or original payment method.


ORDER CANCELLATION


Customers can cancel the order within 6hrs.


Order cannot be canceled once shipped.


Order can be canceled if delayed beyond 90 days.


Cancellation charge of 15% + Applicable GST would be levied against all orders canceled by users.


After the order is processed/shipped – 30% + Applicable GST would be levied again on all orders canceled by the user. Along with the customer will have to pay both forward and return shipping cost to the seller for replacement/cancellation/return.


Sellers can cancel an order on account of non-availability of stock or any other reason.


Ootymart / Seller can cancel an order in case of natural calamities, strike, or unforeseen condition.


Covid19 Outbreak Update – For policy update, please refer to Covid Notice.


Any type of misbehaving with our delivery professional would lead to suspension of your account and order cancellation.


PROMOTIONS


Offers are open for residents of India only.


Offers are not transferable.


Employees of Seller / Ootymart and its affiliates/subsidiaries, associated agencies, participating operators and their immediate family members and relatives are not eligible for the offers.


Offers cannot be clubbed together.


The promotions are governed by the laws of India and any disputes arising out of these are subject to the jurisdiction of the courts of Delhi only.


Failure by Ootymart / Seller to enforce any of these rules in any instance(s) shall not give rise to any claim by any person.


SHIPPING & DELIVERY


Please find enclosed herewith Ootymart basic shipping & delivery terms.


Shipping Cost


Most of the product has free shipping, but some product might have additional shipping cost and would not be eligible for min order condition.


Shipping


24 to 48 hrs. shipping and delivery with in Ooty.


Seller can either ship using their own logistic service provider or using Ootymart’s 3rd Party logistic service provider.


In case of self-ship, the tentative shipment duration is 10 to 15 working days.


In case the seller is using Ootymart’s logistic services, the shipment duration is between 7 to 10 working days.


If you are ordering chocolate or ingredients, don’t order during long holidays or weekends.


Long holidays might delay the order beyond 10 to 15 days.


Shipment might get delayed due to any natural calamities or unforeseen circumstances.


Ootymart or its sellers do not take any responsibility for delivery made to customer’s friends or relatives or 3rd party addresses.


Ootymart do not take responsibilities of delay in delivery due to 3rd party logistic service provider or its sellers.


Chocolate Shipping – chocolate products such as chocolate decoration, couverture, etc. might melt during Summer and to non-express delivery locations that take more than 24hrs to deliver.


Shipping Economical Range of Chocolate – Economical range of chocolate products such as 2M Cocoa & Vanhouten etc can melt in transit.


If the customer refuses to accept an order and later wishes to get it delivered again, the customer will have to pay DTO (Deliver to Origin) charge along with delivery charges for 2nd delivery with min Rs 300 or actual whichever is higher.


RETURN SHIPPING & DOCUMENTATION


Return Shipping


Return Shipping is only available if the seller uses Ootymart’s logistic network.


Return Shipping is available based on return pickup availability on your Pincode.


Self Return


If the Return Pick-up option is not available in your area or if you choose to return the item yourself, select Self-Return to Seller’s Return Centre. Include the required return documentation with your package. You can return the package using any courier/ postal service of your choice, the shipping cost had to be paid by the customer.


Return Packaging


It is the customer’s responsibility to either pack the product in original shipped packaging or use steady packaging for shipping to ensure the product is not damaged during transit.


Return Order Documentation – Return Pick-up


  • A copy of the invoice highlighting the items being returned (hand over to the courier representative)
  • Declaration of item details, value, and return reason (hand over to the courier representative)
  • A return label with Ootymart tracking barcode (paste on the package)

Return Order Documentation – Self Return


  • A copy of the invoice highlighting the items being returned (include inside the package, if available)
  • Declaration of item details, value, and return reason (paste on the package)
  • A return label tracking barcode (paste on the package)

Note: If you do not have a printer, you can also hand-write the declaration and return address (Return Address Confirmed by our Support Team over the email) and use the original invoice (if available) or a copy, highlighting the items being returned.


PRODUCTS


Customers can expect a shelf life of 50% to 75% for Chocolate & ingredients sold on Ootymart.


In some cases, the seller might mention shelf life on the product detail page, please refer to it before placing the order.


In case you have received an expired product, report it to Ootymart team at care@skylights.co.in within 6hrs of delivery with the pictures of the product and area highlighting the batch no & manufacturing date.


WARRANTY TERMS


WARRANTY


Please refer to warranty status before placing the order.


Warranty is covered as per the original product warranty either being offered by Brand or Seller.


Ootymart doesn’t take any responsibility for the warranty.


The warranty covers only manufacturing defect.


A valid warranty card and invoice are essential for protecting your warranty rights.


Your warranty is only valid under the normal use of your product. All man-made damages and any of the following conditions are out of free warranty.


Duration of Warranty depends on brands and products you are buying, please refer to warranty information mentioned against each product.


Ootymart shall not be liable for any loss or damages, including consequential, indirect, and incidental damages, arising out of the use of or inability to use the product or for breach of any express or implied warranty or condition on the product.


What does a warranty don’t cover?


  • Chocolate, Ingredients & Packaging Categories don’t carry any warranty.
  • External damages (including wear, tear, and scratches) are not entitled to the warranty.
  • Any problem that is caused by abuse, misuse is not covered. Scratches, stains, pitting, discoloration, deterioration, warping or damage from overheating are not covered by warranty.
  • This warranty is for the original consumer purchaser only. It is not transferable and proof of purchase must be verified.

USER-GENERATED CONTENT


What can I contribute?


  • You can list your FREE Profile on Ootymart (after formal approval by the Ootymart team)
  • You can contribute recipes, blogs, tips, etc. on our platform.

Basic Guideline for Contribution


  • Post high-quality images for profile, gallery, recipes & blog.
  • Do not post any watermark images or content on Ootymart.
  • You must own and have rights to content that you publish on Ootymart.
  • Do not upload any unsolicited or unauthorized advertising, promotional materials, contact information, spam, or other forms of solicitation.
  • Do not violate any applicable law or regulation.

For terms & conditions for User Generated Content, please refer to the Ootymart website terms & conditions.